"Very rude imaging reception......"
About: Bmi - The Ridgeway Hospital Bmi - The Ridgeway Hospital Swindon SN4 9DD
Posted by Ib
I was seen by a Consultant at Ridgeway which was a good experience. They left me with a form to book an ultrasound and gave me instructions to call and make an appointment. I called the number provided 5 times in one morning each time to be bounced back to reception who kept telling me to call back later - no apology for the lack of response, it seemed to be a nuisance that someone had the audacity to call. Eventually got through to the Imaging Dept to be told that I couldn't book this and I had to bring the form back or fax it to them. As I live 12 miles away and the form had started its journey there this was clearly an admin failure and once again, this seemed to be a real nuisance to them. When I tried to explain how inconvenient and illogical this was, I was put onto someone else who appeared to be in charge and who told me how wrong I was. When I told them that I'd been given the form and asked to call and make an appointment they replied "whatever, we're not going to make the appointment so you'll have to bring the form back".
I said I'd email it to them, checked the email address on the form which of course didn't accept incoming emails. I have now referred this back to the Consultant who has arranged this with another provider.
Probably just someone having a bad day but this is supposed to be a caring profession - my problems pay your wages............