"Throwing away deceaseds property"

About: South Tyneside District Hospital

My husband died on ward 9 on 3rd July .. we were asked if we wanted his property back which consisted of a £5 pyjama top .. this meant everything to us an I was going to have a teddy bear and pillow made to help my devastated daughter .. when it wasn't returned they said the undertaker must have it I rang the undertaker who said he didn't have it on when they collected him .. I've rang the ward and been fobbed off a few times I've rang the ward manager twice to be fobbed off and I'm still waiting for them to ring me back .. I know thus pyjama top was only five quid and meant nothing to them but it means everything to us and they've probably threw it in the bin as if it means nothing .. I hope there all sleeping well at night but my daughter isn't ....

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Response from South Tyneside District Hospital

Thank you for providing feedback following your husband's recent inpatient stay on Ward 9.

We are very sorry to hear that you had cause for concern at an already very distressing time and we would like to offer our sincere condolences to you and your family for your sad loss.

We will share your comments with the relevant Business Manager, however, we would also welcome the opportunity to discuss your concerns further to enable a full investigation of the concerns that you have raised.

If you would like to contact our Customer Services Department on 0191 404 1072 or e-mail customer.services@stft.nhs.uk a member of the team will take the necessary details from you.

The Trust is grateful for all feedback, positive or negative, and we would like to thank you for taking the time to leave your comments on NHS Choices.

Customer Services Department

South Tyneside NHS Foundation Trust

Telephone: 0191 4040 1072

E-mail: customer.services@stft.nhs.uk

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