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Waiting times

Story from nhs.uk

"Waiting times"

About: Emersons Green NHS Treatment Centre

We visited this hospital in June 2016, car parking was free which was very good. we arrived in plenty of time for our 3.00 pm appointment which we were still waiting for at 5.00pm which is totally unacceptable. Staff were very pleasant.

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Responses

Response from Emersons Green NHS Treatment Centre 7 years ago
Emersons Green NHS Treatment Centre

Submitted on 28/07/2016 at 09:58
Published on nhs.uk on 29/07/2016 at 02:32

Thank you for posting your comments for us; we continue to learn and improve on the feedback we get from our patients. We would like to offer our sincere apologies for the delay you experienced on your recent visit. It is extremely disappointing to hear that we did not meet the high standard of care and service which we pride ourselves upon.

In order for us to investigate this further would you be kind enough to provide us with a few more details please? We would be very grateful if you could contact Ann.Grogan@careuk.com who will be happy to investigate this for you.

Best wishes

Emersons Green NHS Treatment Centre

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