"Faultless......"

We were dreading going to hospital today.

My husband has recently been diagnosed with cancer and is having a very hard time.

He needed to get a scan of his kidneys and a full pelvic CT scan all in the same day but hours apart.

The kidney scan involved an injection then a 2 hour wait until the substance reached his kidneys so I called ahead and asked if it would be possible for him to lie down for the 2 hours.

The person who took my call said there was a bay and if it was available he could use it.

They were true to their word because the nurse had a note that I had called and it was arranged so his 3 hour stay in the Nuclear Medecine Department was as comfortable as it could possible be - thank you so much. Having had this first scan we then went back along to the main Imaging reception and very thoughtful, caring person on the desk went out of their way to get the CT scan organised straight away rather than have another 3 hour wait as theycould see my husband was very uncomfortable. They personally took us along to the department and arranged for a trolley.

Thanks again for this kindness....everyone that we came in contact with today from the person with the golf cart who ferried us from the carpark to the main entrance to the assistants in the imaging department could not have been more helpful.

Everyone seemed to be enjoying their jobs and taking pride in helping their patients. It really does make a huge difference to feel cared for in a time of stress.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to feedback about your husbands experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that the Imaging and Nuclear Medicine staff showed kindness and understanding in relation to your husband’s needs during his time in both departments. This seems to have had a really positive impact on his overall experience and made it less stressful for both of you.

We have shared your kind words directly with the teams who have cared for your husband as it is very satisfying for staff to hear they have made such a difference to patients. Feedback like this is greatly appreciated.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews