We were dreading going to hospital today.
My husband has recently been diagnosed with cancer and is having a very hard time.
He needed to get a scan of his kidneys and a full pelvic CT scan all in the same day but hours apart.
The kidney scan involved an injection then a 2 hour wait until the substance reached his kidneys so I called ahead and asked if it would be possible for him to lie down for the 2 hours.
The person who took my call said there was a bay and if it was available he could use it.
They were true to their word because the nurse had a note that I had called and it was arranged so his 3 hour stay in the Nuclear Medecine Department was as comfortable as it could possible be - thank you so much. Having had this first scan we then went back along to the main Imaging reception and very thoughtful, caring person on the desk went out of their way to get the CT scan organised straight away rather than have another 3 hour wait as theycould see my husband was very uncomfortable. They personally took us along to the department and arranged for a trolley.
Thanks again for this kindness....everyone that we came in contact with today from the person with the golf cart who ferried us from the carpark to the main entrance to the assistants in the imaging department could not have been more helpful.
Everyone seemed to be enjoying their jobs and taking pride in helping their patients. It really does make a huge difference to feel cared for in a time of stress.