"Mansfield and Ashfield Memory Assessment Service appointment"

About: Nottinghamshire Healthcare NHS Foundation Trust / Mental Health Services for Older People – Community (County)

(as a staff member posting for a patient/service user),

Feedback given by the patient over the telephone to the Memory Nurse

“You have shown so much understanding, and I couldn’t have wished for better help. You have helped me to feel I could cope, like there was light at the end of the tunnel.

I felt reassured to have had someone like you to go through all the appointments and experience with. I’m glad I attended clinic, even though I have had to get used to having this diagnosis I’m glad it was you who was there. Thank-you for your help”.

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Response from Catherine Hawkins, Clinical Psychologist / Team Involvement Lead, Mansfield & Ashfield CMHT, Nottinghamshire Healthcare Trust

Thank you for the positive feedback it is very much valued and appreciated. It is good to know that you feel the service has been reassuring and the support you received made a difference to your experience and your ability to cope.

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Response from Lynn Bennett, Memory Assessment Service Lead / Team Leader, Mansfield & Ashfield Community Mental Health Team, Nottinghamshire healthcare NHS Trust

Thank you for taking the time to feedback on your experience within the Memory Service. It is always good to hear such positive feedback about our staff. I am pleased that the support you received was beneficial at a time that you needed it and that it enabled you to cope.

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