"Derriford Cardio team five star"

About: Derriford Hospital

I was admitted to Derriford on Monday and moved to Bickleigh ward early evening. I stayed till Friday and can't praise the staff & facilities enough. Everyone from the team of coronary consultants, doctors and nurses, lab staff, ward nurses, catering & cleaning staff were so caring and efficient. I was very apprehensive but supported every step of the way day and night. The lab staff where the procedure took place were awesome, efficient, informative and reassuring. I would love to give each person involved in my care a mention including the Tavy team who identified my problem 4 weeks prior to my admission but know that's not possible. You are all very special people and all do your job with a perfect combination of efficiency and care. Who knows what path my life would've taken without you all. Thank you from the bottom of my grateful heart. ❤️

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Responses

Response from Claire Jukes, Patient Experience Support, Plymouth Hospitals NHS Trust

picture of Claire Jukes

Dear Annie

Thank you for taking the time to share your recent experiences of the care you received from Bickleigh and Tavy Ward. As we make every effort to provide the highest standard of care and treatment at all times, it was so lovely to read your positive comments.

I will ensure a copy of your post is shared through the Matrons and Ward Sisters responsible for both areas, including our housekeeping team who are employed through SERCO. Comments of support and thanks are so important to our staff and I know they will be very grateful to read your positive comments.

With best wishes

Claire Jukes

Patient Services Support Manager

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