"Excellent and thorough care"

About: Frimley Park Hospital (Frimley)

I was admitted twice over the period of one week and I was happy with the handling of my health because: there seemed to to be enough staff; the staff were well trained; the staff cared about my diagnosis and recovery; staff cared about my well being; each step was well explained; more than once, the doctors seemed to go out of their way to get me tested quickly and thoroughly; staff apologised if they thought they had taken a wrong turn. There was an A&E doctor who was very clear about my confusing results. This doctor was excellent and spoke to the consultant on the ward in front of me so that I knew they had the same information. A junior doctor made it their mission to organise a CT scan so that my diagnosis could move forward. Every member of staff took time to look after me.

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Responses

Response from Frimley Park Hospital

Dear Ruth

Thank you for taking the time to leave your feedback on your recent admissions.

I'm pleased to read that you felt every member of staff took time to look after you, and explained everything clearly.

This is exactly the level of care that we aim to give our patients every day, and we are lucky to have a great team who work together to make this happen.

Thanks for thinking of us

Kind Regards

Claire Marshall

Head of Patient Experience

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