"Lower ground floor canteen"

About: Darlington Memorial Hospital

We visited the canteen this month (July) we got our food, when we got to pay at the till it was cash only and we only had cards! Till staff very abrupt. We went to leave and heard them complaining about us! Calling us names.. We went upstairs to the small coffee shop staff there were lovely.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to Hollies Restaurant at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Associate Director of Facilities for you to discuss with the staff.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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