"Audiology at Stoke Manderville"

About: Stoke Mandeville Hospital

(as a volunteer/advocate),

I brought a patient (as a volunteer car ambulance driver) for an appointment in the Audiology Department at 2. 45pm on day last week -  an extremely HOT day. At 2. 50pm the audiologist and a receptionist, carrying drinks, came into the area and went behind the desk at the reception. They chatted for a further 5 minutes this making it now 2. 55pm (10 minutes after the patient's appointment. The Audiologist then looked at the screen announced my patients name and walked towards their room! 

It must be pointed out that my patient is severely disabled and quite old and the day concerned was very hot, especially in Manderville House and this total disregard to time could badly effect other peoples appointment schedule.

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Responses

Response from Buckinghamshire Healthcare NHS Trust

Dear Niloc Seel

May I first thank you for the excellent work you do for our patients.

I am concerned to hear that you feel the clinician who saw the attending patient on the day of your visit to the Mandeville Wing at Stoke Mandeville Hospital had a total disregard for time.

I can appreciate that waiting in such extreme weather conditions would be uncomfortable for everyone in the department and I am sorry that the patient waited 10 minutes longer than it appeared necessary,to be seen.

Buckinghamshire Healthcare NHS Trust appreciates that feedback from patients and visitors is invaluable in helping us shape how we work in the future. If you are happy to share more detail about your specific experience with us please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk.