"Being ignored when very vulnerable"

About: Community mental health / Southampton East

(as the patient),

I have been mentally unwell for a few years and eventually was referred to the East Community Mental Health Team in Southampton. I have had to fight to get appointments & have now been on a dozen anti-depressants with limited success. I was referred for 12 sessions of ECT which have now finished & still no appointment to see my clinical specialist. My care co-ordinator is also unable to contact him to find out what happens next leaving me in a very vulnerable position where I am struggling to cope day to day affecting my family & home life although if I phone my care co-ordinator she does speak to me if she is free to calm me.

I cannot be alone. There must be many other people in the same situation & I am disappointed that Southern Health are willing to gamble with our lives.

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Response from Julie White, Complaints and PALS Officer, Southern Health NHS Foundation Trust

I am so sorry to hear about the issues you've experienced and would welcome the opportunity to discuss these with you so I can try and help resolve the situation. Please do not hesitate to call 023 80 874065 to speak with me, or one of my colleagues in the Customer Experience Team so we can liaise with the service for you.

Kind regards

Julie White, Customer Experience Advisor

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