"Avoid if you want good treatment for your child"

My child stayed there last year and from start to finish I found the service to be incompetent. Initially they asked someone with an eating disorder what their meal plan was . They admitted her on this meal plan despite me showing the actual meal plan containing 1000 kcal a day less than she was already eating at home . This resulted in a loss of 2.5 kg in only 10 days. When I spoke to staff ( when someone decided to pick up the phone ) I found they did not have a clue what was going on . I do t know if that was due to a lack of recording. Either way they gave conflicting information. What I found mirrors what CQC found during inspections

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Response from Mill Lodge Community Unit

I am so sorry this was your experience of Mill Lodge as this is not what we want for people who use our services.

Nevertheless, I am grateful for you bringing this to our attention.

It is difficult to respond comprehensively on this site but if you would like to discuss your concerns further then please do so. This can be arranged through the PALS service who can be contacted on 0800 0525790 or e-mail pals.lypft@nhs.net

Please accept my assurance that as a Trust, we take feedback regarding our services very seriously. It provides our organisation an opportunity for us to continually improve the care and service we provide.

Kind regards

Clare Blackburn

PALS, Complaints & Claims Manager

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