"The surgical team were fantastic. ..."

About: University College Hospital

(as the patient),

What I liked

The surgical team were fantastic. Always willing to listen and answer questions.

What could be improved

Discharge was awful. Physiotherapy was a badly photocopied page of exercises.

Story from NHS Choices

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Responses

Response from University College Hospital

Dear Inky

Thank you for your kind comments about the surgical team. We were diasppointed to hear that you discharge was not up to standard and that the quality of the patient information leaflet was poor. We will forward your comment about the leaflet to the Therapy Service Manager.

You might like to discuss you concerns about your discharge with our Patient Advice and Liaison Service (PALS) in one of the ways listed below.

Telephone : 020 7380 9975 (24 hr answer phone). Email: pals@uclh.nhs.uk. Opening times Monday - Friday 9am - 4pm except public holidays.

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