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Great Staff, minus one doctor.

Story from nhs.uk

"Great Staff, minus one doctor."

About: Queen's Hospital, Burton Upon Trent

Dr did not understand my symptoms that I prescribed to them, seemed to have already made up their own decision in their head what was wrong with me. Language barrier could have been the main reason for this.

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Responses

Response from Queen's Hospital, Burton Upon Trent 7 years ago
Queen's Hospital, Burton Upon Trent

Submitted on 22/07/2016 at 09:41
Published on nhs.uk on 23/07/2016 at 02:30

Dear Reviewer

Firstly we are sorry to read that your contact with the attending doctor did not meet your patient expectations. We would like to acknowledge your positive comments. If you would like to discuss your experience with Patient Advice and Liaison Service (PALS) our direct contact number is 01283 593110, our service is available Monday to Friday 09:00 – 16:30.

Kind regards

PALS team

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