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Broken arm

Story from nhs.uk

"Broken arm"

About: Abingdon Community Hospital

I came to the A and E at approximately 9.45 pm last Saturday 9th July.

All the staff were exceptionally helpful and friendly, luckily there weren't too many people waiting so I was seen pretty quickly.

From the Reception staff to the nursing staff particularly the paramedic, all very pleasant and helpful.

As I couldn't have an x ray that evening they said to come back at 11 am next day (Sunday) for an Xray which I did,and once again all the staff very pleasant.

This is what happens when it is a small hospital, more personal than the huge ones, which can be daunting.

Anyway, all in all not a scary experience at all but it was made much less stressful by all the staff being so caring. Thanks again.

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Responses

Response from Sarah Woods, PALS officer, Complaints & PALS Team, Oxford Health NHS Foundation Trust 7 years ago
Sarah Woods
PALS officer, Complaints & PALS Team,
Oxford Health NHS Foundation Trust

The Complaints & PALS Team’s role includes helping to resolve local concerns, providing information/signposting, listening to people about their experiences and logging compliments about clinical services.

Submitted on 18/07/2016 at 09:54
Published on Care Opinion at 12:07

Dear Pauline,

Thank you for taking the time to leave a review with regards to the care and treatment you received at Abingdon Community Hospital, A&E Department.

I will share your lovely feedback with the relevant manager of the service and will ask them to share with the team.

I also wish you a swift recovery

Kind regards

Sarah Woods

PALS Officer

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