"Reassurance"

I have had problems with my eyes for over a year. I was referred by my GP for a 2-4 appointment and was seen within 2 weeks . There was a long wait of 3hrs but all the staff were busy and I put this down to to many patients and not enough staff and this is not a reflection on the hospital itself . However I had many tests and each staff member that treated me was polite and answered any questions in fact one member noticed when I was struggling and gave me a rest during a test. In my final consultation it was fully explained what was wrong and they gave me great reassurance that they can help. The staff communicated very well and were compassionate. I have a long journey ahead but am reassured that queens will do all it can to restore my sight. Thank you