"Staff fantastic from the time we entered"

About: William Harvey Hospital / Paediatrics

(as a parent/guardian),

Staff fantastic from the time we entered Dolphin ward.

All special needs met and disability awareness expertise obvious.

Very anxious child with learning difficulties was helped to have a blood test in record speed and without trauma for child or parent.

Special and untold praise for Jane nursery manager and Helen for obtaining the sample with superb skill.

This is a centre of excellence and should be congratulated and praised by all.

I am myself a senior nurse and recognise expert practice when I see it.

Thank you all on behalf of my son.

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Responses

Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

Thank you so much for taking the trouble to post such lovely feedback for us. Especially when you are going through such an anxious time yourselves.

I do hope your son's care and treatment go well for you all.

Best regards

Sally

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