"highly impressed with the service"

About: New Cross Hospital / Gastroenterology

(as the patient),

I attended the Centre for rigid endoscopy, flexible endoscopy, CT Scan and subsequent surgery.

The atmosphere at the Beynon Centre was very quiet, calm and collected. Information transfer was of the highest standard with checking in procedure quick and efficient. Waiting time was a little longer than desirable, but not excessive at 50 minutes.

Nursing care from the team was first class. The professionalism, skill and efficiency of the Consultant Surgeon was absolutely excellent in every way, inspiring total confidence. Congratulations to Ms Elgaddal and her tearm - care second to none-well done!

Once again I am highly impressed with the service provided by New Cross Hospital.

Parking - absolutely appalling! ! !

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear Beardy

Thank you for taking the time to post your comments relating to your recent patient experience at our hospital. I will share your comments with our staff and wish you well!

If you wish you discuss your car parking concerns, please contact the Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement