"The drivers and ambulance staff have been excellent"

About: Scottish Ambulance Service / Patient Transport Service

(as the patient),

A few years ago I had a hip replacement and attended the Crosshouse hospital for treatment, generally making my way there and back on the bus. Over the years I have developed a kidney condition and deterioration in my hip, which cannot be treated, making it very difficult for me to travel on the bus and have used the ambulance service for about three years.

The drivers and ambulance staff have been excellent, very attentive and helpful, I have never had to wait long after my appointments for an ambulance to bring me back home. The staff could not be nicer. I truly appreciate this service.

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Responses

Response from Chris Conroy, Head of Patient Transport Service, Scottish Ambulance Service

Dear Titanium,

Thank you very much for taking the time to share your experienced of our Patient Transport Service (PTS) and I delighted to hear your experiences have been positive.

Our Patient Transport Service staff, whether it be our Ambulance Care Assistants (ACAs) responsible for supporting you to and from hospital or our Scheduled Care Coordinators responsible for taking transport requests, planning patients journeys or communicating with ACAs throughout the day, are committed to delivering a high standard or service to patients every day. Therefore, it is great to see you have recognised the commitment and patient care you have been provided over the past 3 years.

We recognise the important role PTS plays in supporting patients, like yourself, access ongoing care within healthcare facilities. Therefore, we do our utmost to make sure that, as a key part of patients ongoing care, transport runs as smoothly as possible and patients are treated with compassion, dignity and respect.

Thank you again for sharing your experiences of PTS. I would appreciate the opportunity to share your kind feedback with the staff members involved, therefore please feel free to email me on cconroy@nhs.net to allow me to give this feedback directly to those staff involved in supporting you over the past 3 years.

Best wishes,

Chris

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