"Efficient and kind treatment"

About: Grantham & District Hospital

I have recently had several outpatient visits to the Urology dept. in Grantham, thanks to an 'urgent referral' from my GP - a recurrence of previous cancer was obviously a possibility.

The staff on the endoscopy, pre-op assessment and the day ward and theatre were, without exception, very careful with the patient notes, efficient in dealing with me as quickly as possible, and above all kind and helpful, which for someone in an anxious state makes all the difference.

The Surgeon came to see me before I left - something which did not happen in 5 days after a visit to a large hospital for an operation.

Perhaps I should not name it, but I was given the choice of where to go, and delighted I chose Grantham.

Thanks to all the staff I met.

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Response from United Lincolnshire Hospitals NHS Trust

Dear Anonymous,

Thank you so much for your kind words. We are always pleased to receive these comments.

I am so pleased that you had such a good experience at Grantham.

I will ensure that this message is shared with all staff as this motivates us all.

Thank you for taking the time to share your experience.

Best wishes

Lucy Blakey

OPD and Day Ward Sister.

Response from United Lincolnshire Hospitals NHS Trust

I would like to take this opportunity to thank you for taking the time to feedback your experience at Grantham Hospital and that it was a positive one for you.

It is always good to get feedback and staff will be pleased to know that they delivered such a good service to you.

Once again, many thanks.

Julie Scott

Matron - Diagnostics, Endoscopy