"Nursing staff are overstretched ..."

About: Medway Maritime Hospital

(as a relative),

What I liked

Nursing staff are overstretched but very friendly and helpful....

What could be improved

The nursing and auxiliary staff were untidy and the uniform or lack of it awful, scruffy black trousers and smock type tops..a really poor image. The ward I visited was crammed with patients who had very little privacy....I would be very reluctant to be an inpatient at the hospital. Management could do with a shake up if this is the best they can do....is it lack of money or lack of real committment to the staff and patients.......

Story from NHS Choices

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Responses

Response from Medway Maritime Hospital

We are very sorry to hear of your poor experience, especially with regards to your privacy and dignity whilst being treated here. We are continuously improving privacy and dignity for our patients whilst they are in our care. If you would like to discuss this further please contact our customer services manager on 01634 825216.

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