About: Medway Maritime Hospital

My partner had a Radical Nephrectomy for Kidney Cancer on the 4/7/16 at Medway. He went down for Surgery at 1.45pm and I received a call from the Surgeon at 5.10 pm to say surgery was finished and had gone according to plan. I waited in the day room in Mcullock ward for hugs return. The hours went past, with me asking when he was going to return and the nursing staff saying he was coming to Mcullock ward but they hadn't had a call from recovery yet. At 9pm I asked again, this time to be told they had received a phone call to say the 3 beds that were spare on the ward would be used for patients from A&E and my partner, who was an elective surgery patient, wouldn't have a bed and would have to stay in recovery! Not only that-because he was stuck in recovery I couldn't see him! He was eventually moved to the ward at 4am the following morning. He was not given the ensure drinks, of which he was supposed to have 4 a day. He was not given his repeat meds. I washed him as he was not kept clean and basically the whole experience was a disgrace for a Cancer patient!

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Response from Medway Maritime Hospital

We are sorry to hear that the care provided has not been to a level that you would expect. We would like to look into your concerns in more detail but will need some more information from you so that we can do this. You can contact the PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk.

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