"Appalling"

About: Queen's Hospital (Romford)

After a seriou accident on a construction site, I was taken to the A&E department for treatment (approx 945am)

I advised the receptionist that I have a very large, deep cut to my leg which was bleeding quite badly.

My details were taken and I was asked to take a seat.

After some while (and more bleeding), I asked the receptionist how long the wait would be for someone to initially look at the wound.

At this point I was advised that if I went to x ray first and then to major injury department, this may speed things up.

After a short wait my leg had an x ray (still clothed) and I walked to major injury department.

Despite advising the receptionist that this was a dirty wound that was still bleeding quite badly, I sat for another 2+ hours in the waiting area before anyone even looked at it, even though I advised the receptionist that I was starting to feel pretty lightheaded! The nurse and consultant who eventually treated the wound were really good, but obviously very busy.

However, the lack of anyone checking the wound beforehand was disgraceful!

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Responses

Response from Queen's Hospital

I am sorry to read of your comments regarding your experience in Queen’s Hospital Emergency Department.

I understand how concerned you must have been, having to wait so long to have your wound cleaned.

If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service, who will be happy to look into them further for you.

The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk .

Yours Sincerely

Nadeem Moghal

Medical Director

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