"Maternity Ward"

About: University Hospital Of North Durham

I had a emergency section on the 24th May, the staff on the ward downstairs were fantastic, professional and caring, however when I was moved upstairs to the ward it was brutal.

I was complaining I was so cold, I was told that was normal, it turned out 4 hours later my catheter from the urine bag was not in at all so I was sat swimming in my own urine! The staff were nice right up until the night shift came on.

They were lazy and damn right nasty, I had callopsed earlier in the evening when trying to walk so the night staff said if I didn't get up by 2am they would inset the catheter again.

I was told this in a really nasty way.

The 2 midwives on duty that evening had no time to help you, didn't want too and just wanted to be patronising.

It turned what had been a lovely experience into a nightmare. I was ready to discharge myself first thing the next morning, however the morning staff were amazing, lovely people and helped me get home before lunch.

There were many things the night staff did that left me an emotional wreck, never ever again would I go to Durham hospital.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your recent experience of the Maternity Ward at the University Hospital of North Durham.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron to discuss with the staff.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774