"Diagnosis and Emergency Operation on a Sunday"

About: Royal Blackburn Hospital

We experienced excellent NHS teamwork at Royal Blackburn Hospital - from the ambulance transfer, Clitheroe GP Unit to A&E, then the Surgical Assessment Unit and the Theatre team. The surgeon still made time to talk to us at 11.50pm at the end of a long Sunday, after operating on our daughter. All the staff were kind and caring, from admission to the post-operative care on Ward C18.

Thank you all for being there and doing a fantastic job, every day.

Story from NHS Choices

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Response from Royal Blackburn Hospital

Dear Mr and Mrs Sneddon

Many thanks for your feedback on your experience of the Ambulance service,

GP Unit at Clitheroe, and the

A&E, Surgical Assessment Unit, Theatre and C18 at Royal Blackburn Hospital and thank you for taking the time to do so.

I do hope your daughter is recovering well following her operation.

I am so pleased that you experienced such excellent teamwork and that all the staff were kind and caring.

I will ensure your comments are passed onto the teams who I am sure will be delighted to receive such lovely feedback.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk

Many thanks again for commenting and best wishes

Helen Ritchie

Senior Patient Experience Facilitator

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