"The doctor and their secretary - ear, nose and..."

About: New Cross Hospital

i would like to express our thanks to the doctor and their very kind and efficient secretary, who went out of their way to help us when it was thought my husband may have an aneurysm. We were very worried about this. He was fast tracked and soon had a second CT scan. They phoned the Q.E. were it was thought he may have to go.

When it was discovered it was not an aneurysm they were soon on the phone to tell the good news. A letter has now come to us with details explaining everything. Thank you for a quick response to the first MRI and again thank you for all your help.

Story from NHS Choices

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Response from The Royal Wolverhampton NHS Trust

Dear Jane

Thank you for taking the time to post your comments relating to your husband's experience. I will share your comments with our staff and wish your husband well!

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement