"scariest time of my life"

I was sectioned by the southend police because they were concerned with my safety.

They thought I had gone missing and when I arrived at chalkwell station they took me to the hospital.

The ward was very clean and my room had a private toilet.

There was a towel for me and the bed was comfortable.

I was examined zoom after my arrival.

I told the nurse

What medication I took and repeated it to a nurse a few hours later but in the 20 hours I stayed there i was not given any.

The staff were lovely and I got nice cups of tea but was only given a small salad and a sandwich when I asked for it.

There was no offer of a radio, television or reading material.

I was allowed to have my mobile which was a basic one offering no on line access.

It was all very peaceful but I could have done with some hot food and my medication.

Story from NHS Choices

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Responses

Response from Rochford Community Hospital

Thank you for leaving this feedback.

I am sorry you have not had a positive experience.

If you would like to provide your details we can look into your specific concerns.

You can contact the Patient Advice and Liaison Service (PALS) freephone:0800 085 7935 or complaints 01268 407817. You can also email us at pals@sept.nhs.uk or complaints.department@sept.nhs.uk or write to Complaints Department, The Lodge, Runwell Chase, Wickford, Essex SS11 7XX.

I hope you will make contact so that we can respond in full to your concerns.

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