"Excellent phlebotomist"

About: Croydon University Hospital

I attended today for a blood test, I waited about 5 minutes, I was seen by a friendly polite member of staff who was very reassuring and it was the best experience I have had when i've needed to give a blood sample. I did not feel a thing, and I was quite anxious prior to this. Thank you for your care and kind attention.

Dr V Patel

Story from NHS Choices

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Response from Hilary Frayne, Head of Nursing for Patient Experience, Croydon Health Services NHS Trust

Thank you for taking the time to let us know of your experience. I am very pleased that we were able to look after you well and I will ensure that your kind words are passed on to the teams involved in your care, as it is always nice to receive a compliment.

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