"Blood test"

About: Basildon University Hospital

I arrived at the blood test reception at 5.38pm for a walk-in appointment. Initially I was told that none was available until 6.05pm but that appointments were running late and I could expect a wait of a further 20 minutes after the appointment time. I decided to accept the appointment and wait - it then transpired that there was a 5,50pm appointment available and in fact I was seen at 5.51pm in cubicle 5! Service was quick, polite and efficient. I was back at the car park at 5.56pm and as the whole visit had taken less than 30 minutes the car parking was free - fantastic! So much better than the waiting around at St Andrew's for walk-in tests which are often not available. (As I am never sure when I will finish work I am unable to book an appointment in advance.)

My only criticism is that reception staff were, apologetically, unable to tell me how the car parking system worked - I was expecting to have to wait and therefore pay the £3.00 minimum parking fee and did not have change and no-one know whether for a stay of under 30 minutes whether I still had to queue to register that stay with the pay machine - more information clearly on display in the car park would be advantageous.

Thank you for excellent service in the blood test department.

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Responses

Response from Basildon University Hospital

Thank you for your comments following your recent visit to Basildon Hospital.

We are pleased that the service was quick, polite and efficient and that you did not have to wait as long as first anticipated.

We do appreciate it is difficult for some patients to arrange appointments around their working lives.

The appointment times in the department are as follows, should in the future you are able to book your appointment in advance:-

•Monday - Thursday, 7am - 6.40pm. A limited number of walk-in slots are available

•Friday 7am - 4.40pm. A limited number of walk-in slots are available

•Saturday 8.05am - 10.40am PRE-BOOKED APPOINTMENT ONLY

These time are correct at this time, please see the Trust website for any updates.

Your comments regarding the receptionists knowledge about about the free parking is noted.

Since your visit, a new parking system, automatically recognising number plates, is now in operation.

When leaving the car park you are required to enter your number plate and this will alert you as to whether or not there is a fee to be paid.

Thank you once again for your feedback.

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