"Friendly, informative and helpful"

About: Raigmore Hospital / Maternity care

(as the patient),

I wanted to express the quality of service Lana, Infant Feeding Support worker has provided to me.

My first encounter with Lana was at a talk she provided on tips for breastfeeding at Tain Health Centre. She was extremely friendly, professional and continually throughout the session asked if we had any questions - which I found helpful. She informed us she would be round to visit once we were home from hospital. She came across very easy to talk to and knew I would feed comfortable to have her in my home.

I had Lana visit me the day after I came home from the hospital and thankfully she was there to help. It was a very interesting encounter with lots of giggles. I felt very comfortable with Lana even though it was potentially an embarrassing situation.

I have been to Lana's drop in clinics in Alness a few times now and each time she has been so helpful. If I did not have Lana to talk to and help with my breastfeeding I doubt I would have been able to continue and have now been exclusively breastfeeding for 12 and a half weeks thanks to her.

Lana has provided an outstanding service by continually being friendly, informative and helpful.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from katherine sutton, Deputy Director of Operations, NHS Highland

Dear GemzJay,

Thank you so much for your feedback. I know that Lana will be delighted to receive your message which I will pass on to her.

Our staff work very hard to provide a high quality service every day. Personal appreciation of their efforts is welcomed.

Kind regards,


  • {{helpful}} of {{total()}} people think this response is helpful