"Felt like a number not a person with an illness."

About: Royal Devon & Exeter Hospital (Wonford)

I was seen recently by my consultant.I found that they had no real interest in my condition.

The consultant didn't explain to me anything about what was happening to me and why...

when I explained about my symptoms the consultant just said yes, yes no real helpful answers or input that may have helped me to feel at ease and reassured ..

I asked questions but again I was made to fell pushed to the side and I guess in some way a bit fobbed off .

I felt like my appointment with the consultant was well a waste of my time and then to be told to wait 3 months to talk about mri scan results..

why would it take that long to see me to talk about my results I had the mri scan today.

I spoke with the receptionist today to ask for the appointment to be brought forward and had already waited 24 day's for the urgent mri.

I was told by the consultant’s receptionist that the consultant wouldn't receive my mri results and info for 2 weeks ?

Is this true as I was told by the person doing the mri that the consultant should receive them in 5 days. Very confusing who to listen to for the truth or just an accurate answer. Very unhappy.

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Responses

Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for taking the time to provide your feedback. We are very sorry to hear that your experience was the cause of frustration and inconvenience and we would welcome the opportunity to discuss this further with you. In order for us to fully investigate your concerns and address the issues you have raised, we would be grateful if you could contact out PALS department on 01392 402093 so that they can take some further details from you. We hope to hear from you soon so that these matters can be resolved. Once again, we are very sorry for your experience.