"Extremely long wait"

About: Lister Hospital

Family member was taken to A & E by ambulance recently, ambulance was fantastic but A & E was dreadful.

It was really scary how dirty is was ! , chairs were broken and falling apart and the toilets really disgusting. the telephone was not working or the cash machine, whole place was a shambles. There are signs mentioning wait times which are so inaccurate it was a joke, most of the patients were waiting a similar time as us, 10 hours !

Not the 3 hours it said was time on electronic board. we were there over 10 hours waiting for blood tests and to be seen, the nurse was nice but it was not pleasant when you are desperately waiting for help and really worried and told you need to be there by ambulance, we have to follow up as even in end, there are not sure about what caused problems, so not good at all, will be going elsewhere next time.

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Responses

Response from Lister Hospital

We're sorry that your recent experience of the Lister's A&E service was not as we would have liked, especially around the state of the department and the time you had to wait.

If you would like to talk with one of our senior clinical team to discuss your concerns, then we would be happy to put you in touch with them.

Just email us at generalenquiries.enh-tr@nhs.net and we'll get that arranged for you.

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