"Nurses at A&E on the evening of 10th June"

About: Queen Elizabeth Hospital (Greater London)

Following doctor's and one of the nurses' advice I returned to the hospital on June 10th to have my daughter's dressing changed on her finger.

On three different occasions by different people at the hospital, I was told I would not need to wait for more than a few minutes as any nurse could change the dressing for us.

And so we were admitted and waited... For nearly 4 hours!

I asked several nurses to change the dressing for us ( they were congregating in the appointment room) and each of them would order me to wait.

Eventually my time came to see this lovely person who has been very busy on that night with plastering broken limbs who agreed that I should have waited so long to see them!

They sorted my daughter out, all in all, it took them no more than -10 min and it required a skill that any of the other nurses, presumably should have...

Very disappointing.

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Responses

Response from Queen Elizabeth Hospital

Dear Patient,

Thank you for taking the time to share your feedback with us, I am very sorry to hear you had a bad experience.

We would like to fully investigate what went wrong and where the system broke down, to do this we will need some information from you.

We would be very grateful if you could make contact with us either via email at LG.urgentcareserviceQEH@nhs.net or by calling me, Agnes Kasprowicz on 02088366097 to allow us to discuss this with you further, ascertain which department was caring for you and investigate properly. We take complaints very seriously and use them as an opportunity for learning to improve our service going forward.

Kind Regards

Agnes Kasprowicz

Service Manager

Urgent Care Service

Queen Elizabeth Hospital

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