"Worst hospital ever & I have been to over 15!!"
About: The Royal National Orthopaedic Hospital (Stanmore) The Royal National Orthopaedic Hospital (Stanmore) Stanmore HA7 4LP
I was referred to RNOH Stanmore in Sept 2014 for urgent rehabilitation & physio by the Professor. I chased this for nearly 2 years. RNOH appointments, PALS & secretaries said they never received the referral. So it was resent 5 times!! They needed new dates put on the letters, which I had to arrange. My health has deteriorated in this time, after being promised by the professor "welcome to the next part of your life!" (As I'd been bedridden 18yrs). I chased this appointment with referal management service. Still I got nowhere. Yesterday I finally received a letter from RNOH saying they are "too busy & cannot accept me for treatment."
I have spine damage & no help. My damage has got worse in this time. After their admin loosing all the 5 referrals, PALS dept not responding to emails & phone calls from my Dr's to RNOH, I have got no where! No apology, no alternative, nothing! Dr's from other hospitals have told me it is an ongoing problem with RNOH & their "losing paperwork" & bad administration! Disgusting while people are suffering.
My niece got the rehab physio there & her referal was a lot longer after mine. It has really helped her. I am left more disabled waiting & trusting them!! I had a car accident too & this had impacted my need for rehab physio. Outrageous. Now I have to pay privately.
I am seeing a Rhuematologist at Bolsover St RNOH & even my follow up appointment with them have been 1yr later, instead of the couple of mths they had said. Admin never done the appointment. Dreadful administration department.