"My stay for knee replacement."

About: University Hospital Of North Durham

I've recently returned from a five day stay on Ward15 for the purpose of a knee replacement. UHND was excellent from start to finish. The staff worked extremely hard and treat you with respect and are also up for some friendly banter when the situation needs it. It would be unfair to single any one person out as they were all excellent. That try their utmost to work in an NHS system that could do better. My only complaint is the removal of all the t.v & radio system from the wards. They don't even have a day room. The prospect of having nothing when you are potentially in your ward 24/7 is unacceptable. So release some funds and return this.

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Response from University Hospital Of North Durham

Dear Mr Riley

Thank you for providing feedback on your recent admission to Ward 15 at the University Hospital of North Durham.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Your comment regarding the lack of TV/radio will also be passed to the Facilities Dept for you.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774