Took my son aged five to ENT on Monday re an on going problem. Despite being told 15 minute delays waited over one hour everyone went before us spoke to reception indifferent to my plight suggested other people in front of us despite the fact no one else in the waiting area by now just us.
Finally flung my file to an passing audiologist who did a basic test lasting less than five minutes previous one had been at least twenty minutes
Then registrar -presumed they were - was told me the opposite of what the previous doctor said two months before so now on different regime how on earth are we to be confident with this conflict of interests
You never see a consultant at least once would be good and the receptionist had such attitude
This is for five year child come on
Whip try being a mystery patient (like a mystery shopper) in your own hospital and see how some of staff react to the patients
Recommend Whips definite no
"Hospital feedback"
About: Whipps Cross University Hospital Whipps Cross University Hospital London E11 1NR
Posted via nhs.uk
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