"brought in by police no ambulance available"

About: Queen Mary's Hospital (Sidcup)

Suspected neck injury motorcycle accident no ambulance police brought me in. I'm Autistic spent an hour on floor next to vending machine main door, sounds defining. Asked for chair no help, once seen holding head helmet bag jacket struggling to feet got some help from a nurse ref quite area, begging for pain killers after hour begging for sling water never treated fo shock, asked for water, so second nurse, concerned I made them late for work, walked to ex ray operative their shouting at nurse were is colar why not in chair lucky enough just broke collar bone seeing my competent doctors today scared to go back to Queen Elizabeth hospitals fracture clinic

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Response from Queen Elizabeth Hospital Birmingham

Dear Derek

Thank you for taking the time to provide feedback about your treatment and experience at the Queen Elizabeth Hospital Birmingham. We can see that you posted this feedback a few weeks ago; unfortunately it was delayed in reaching the organisation so we would like to apologise for the delay in replying to you. We are sorry that you did not have a positive experience and are keen to speak to you directly to understand more about the circumstances you describe so that we can find out what went wrong. If you would like to discuss this with us please make contact via the Patient Advice and Liaison Team (PALS) who will put you in touch with the relevant senior staff member.

PALS can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham