"AMUSS ward 18"

About: Good Hope Hospital

I would like to say how friendly and efficient the staff on this ward were, nothing seemed to be too much trouble for the nurses on this ward.

We could laugh and joke but still I had very efficient care.

I felt well looked after and despite at times the nursing staff being rushed off their feet they still found the time to look after all of us with kindness and efficiency finding time somehow to answer and deal with anything we needed.

My only criticism would be regarding my food as my nutritionalist requested certain foods to be provided! this initially was done and then apparently forgotten for the next few days. I do not feel that this is necessarily a nursing issue as I think they did all they could to make sure the correct food was provided. Even the cleaning staff were friendly and joking with us. What a fabulous atmosphere.

I wish the same could be said for one of my consultants who appeared to be rushed and not thoroughly listening to my health problems, dismissive is the term I would use.

Since they only work there one day a week I think this was not necessarily a Good Hope Hospital problem as they were brilliant.

I would particularly like to mention the junior registrar as they couldn't have done any more for me.

So thank you to the nurses and the majority of staff that dealt with my care.

What a lovely ward to be on it is a shame it is only short stay.

I was unfortunately sent home with the same problem is I came in with although with advice from staff as to the best way to adjust to it, this now will be followed on by a different consultant, so again I would not say this hospital is to blame.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Anonymous

thank you for your kind and constructive comments about your experience on Ward 18 AMUSS at Good Hope Hospital.

I am so pleased to read that you found the nursing and domicillary staff to be friendly but efficient.

I am sorry to learn there were difficulties with ensuring that you received the specialist diet you required, but am pleased to learn that the staff did everything they could to remedy this for you.

I will ensure that your feedback is highlighted to the Ward Nurse Manager, as well as the Matron for AMUSS, who will ensure that your comments are communicated to all of the AMU Team who work very hard to provide a positive patient experience in often difficult circumstances.

Once again thank you so much for taking the time to provide your feedback, it is extremely helpful and very important to us.

I do hope that you are feeling better and my best wishes for your continued follow up.

Kind regards

Marie Helebert

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