"Outpatient appointment system abysmal and chaotic"
About: William Harvey Hospital William Harvey Hospital Ashford TN24 0LZ
Posted by Hilary
My eye appointment was for 9.45 a.m.
I arrived at 9.30 a.m.
Was seen at 10.30 and drops put in.
Half a hour later my eyes were photographed.
I had another appointment at Folkestone at 12.00 noon and was told I could be waiting another hour before the consultant saw me.
I had to leave before seeing the consultant.
The nurse only made a public apology after I complained.
My appointment was 45 minutes late.
This is not acceptable.
I received two text messages nforming me of my appointment and of the money the NHS would lose if I did not attend.
William Harvey Ophthalmology Department need to be much more organised and efficient.
It is disgraceful.