I had an appointment to see the team in the Neurology department at Charing Cross hospital on 15 June 2016. However when my husband and I arrived at the Main Outpatients we were informed that the appointment had been rescheduled for some 6 weeks later. I had not been informed of this and in fact had received a text message a week earlier confirming the appointment.
I have been in a lot of pain for some time now and to be told that the appointment had been put back was devastating to me. However, with the help of members of staff we were able to keep the appointment.
One member of staff was exceptional in their handling of my case and their kind and sympathetic manner was a breath of fresh air.
Having seen the doctor I now have a care plan which hopefully will ease my back pain.
Please pass on my thanks to all the staff.
"Outpatient appointment Neurology"
About: Charing Cross Hospital Charing Cross Hospital London W6 8RF
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