"Ent dept"

About: Queen's Hospital (Romford)

Ok the waiting time was long. My app was running 11/2 hrs late and some people were moaning which did nothing to quell my nerves. ( perhaps a tv with subtitles might be an option or some literature might ease the boredom)? However the care and attention I received was wonderful. From the audiologist,nurse and doctor I was put at ease. I was not rushed and my questions were answered fully. These people were totally rushed off their feet but I was made to feel cared for. I have always thought that you should treat others the way you would expect to be treated. I definitely don't mind waiting if I have the care and attention I received at my appointment. Thank you ent dept.

Story from NHS Choices

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Response from Queen's Hospital

I am delighted to hear of your experience in our ENT Department.

It is great to hear that the care and attention you received from everyone involved was so wonderful.

This is the level of service I expect all of our staff to provide to our patients.

I will ensure that your comments are passed to the divisional nurse for this area, so that she can share them with her staff.

Thank you for taking the time to leave such a lovely comment.

Yours Sincerely

Kathryn Halford

Chief Nurse

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