"My faith has been restored"

About: Wishaw General Hospital / Maternity care

(as the patient),

Back in 2014 I gave birth to my first son,, I had been in and out of the triage department at wishaw General for 5 days up to that point with contractions and had to get advice a few times throughout that week. Though on the day my son was born things were very different, it was around 10am on the Saturday morning I was on a trace machine after having had an epidural and everything up to that point happened with ease and I was more than happy with the midwifes on staff at the time. When it came time to have my son it happened very fast, firstly my sons heart beat was lost and the midwife didn't explain what had happened to me so my partner and I were left to just watch what was happening, the midwife proceeded to push a buzzer and around 12 people piled into the room and I was told it was time to give birth, the doctor told me to push while pushing on my abdomen after performing an episiotomy (which later became infected very badly due to no follow up exams on the stitches) my son was then required to have forceps to deliver him and then he got taken away as he wasn't breathing. 6 weeks later I was informed that there was a piece of resuscitation equipment missing which resulted in my new born son having to wait for someone to go get it and he then had to be put on antibiotics and admitted to the NICU, all of this information was related to me at my 6 week check up at the GP, and not by any of the hospital staff which I find completely unacceptable.

I am now pregnant with my second son and I was in the maternity triage department of wishaw General recently and was looked after by Ann Marie  and a student midwife named Alexis, who listened to my concerns about giving birth as I was so anxious after the horrific experience I had with my first labour, they informed me I should speak to my consultant, who I had no contact with in either of my pregnancies, and I asked her about that process (Ann marie) and she was very caring and compassionate about the whole situation and she organised an appointment with my midwife and consulant. She done this very quickly without having to be asked and it made me feel like someone genuinely cared about the fact no one had offered me any support throughout this entire pregnancy with regards to my anxiety regarding labour and she has now put me on the right path to get the support I need. I would like to express my sincere thank you, she has given me the proper care and my faith in the wishaw general staff has been restored.

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Responses

Response from Wendy Drysdale, Senior Midwife, Maternity Services, NHS Lanarkshire

picture of Wendy Drysdale

Dear Bothwellmum1810,

Thank you for contacting us and giving us this very positive feedback, I appreciate you taking the time to do this, especially still feeling that your previous experience with us was less than the standard you expected. It is difficult for me to comment on this without further details, it does sound like you have experienced an emergency situation, however, knowing what exactly happened to you and your baby is very important and especially now that you are pregnant again. However, it is very reassuring that our Midwife AnneMarie Richardson has taken the opportunity you afforded us during your visit to triage to organise some debriefing with your Midwife and Consultant.

Recently, we have been testing a person centred approach of post delivery debriefing, the aim of this it to ensure that soon after the birth, at a convenient time for women, a discussion takes place with the Midwife on how labour and the birth went. This is so that the woman can understand in her own words the events of the birth of her baby. This is then recorded in the hand held notes that women take home for future reference or further questions that may arise that you may wish to ask your community Midwife. This has been very successful in ward 23 and we are rolling this out to our other wards within maternity as well as patient experience questionnaires based on what matters to you.

I will feedback to Midwife Richardson and Student Midwife O’Brien how appreciative of the care you received that visit; please do not hesitate to contact Triage or your Community Midwife again with any queries.

Take care

Wendy

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