"accident from fall from a ladder"

About: South Western Ambulance Service NHS Foundation Trust

(as the patient),

My partner called the ambulance, I was laying crumpled on the patio after falling 6ft hitting a fence and large pot. ambulane response fast. I was in a lot of back pain and it seemed the more experianced ambulance man was talking the lady medic through examining my back deciding my pain muscular they opted for a chair in which pain I crawled on my knees to and onto, the pain was terrible in which time the ambulance man opted for spinal board, again in pain I crawled from seat to board. my complaint is that I think you should air on side of caution in future and opt for board as at poole hospital found I have a broken vertabra and am in a brace. I could have far worse injury from not going on board 1st. I just wish future similar back injurys think board first.

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Responses

Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Good Morning A.C

Thank you for sharing your story. I hope you are now recovering well from your fall.

The details published here have been anonymized, so I am afraid I am unable to comment directly on this event. However we would welcome the opportunity to look into the care afforded to you after your fall.

May I ask you to contact our Patient Experience Team on either 01392 261 585 or patientexperience@swast.nhs.uk at your convenience and one of the team will be very happy to help you further.

Thank you, again, for taking the time offer our service feedback.

Kind Regards


Sara

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