"There is room for improvement"

I was admitted through my doctor to acute emergency ward. I had been ill for over week with copd breathless and coughing profusely. I found staff medical and nursing excellent and received numerous tests xray/bloods/ ecg etc. I was admitted to receiving ward 50 and staff were good care also.

The improvements required are ward was draughty and cold especially the toilets. The meals were good quality except breakfast which was absolutely awful rolls very tasteless and hard and cereal seemed cheap and stale and coffee was like Brown water inedible. This believe this needing addressed toast would be vast improvement and more patients satisfaction and less waste.

I received a scan and was put on antibiotics and moved to ward 3 medical ward. After couple days didn't feel any better and realised I was on similar antibiotics that hadn't helped week before but it seemed to me that nobody listened and after 4 days put on one's that weren't resistant. I felt I was left to my own devices when very ill with chest infection.

I am still waiting for extra pillow I asked for and it was hassle to get extra cover in fact most small things were like major surgery requests you didn't feel comfortable using buzzer. The toilets were freezing and only one shower which didn't empty water from floor for 15 minutes which was a safety and health issue and didn't like walking on floors of other patients dirt shower water didn't see it being cleaned after each use. A nurse said plumber had been in and couldnt be fixed. The nurse's were not allowed to enter with patients in case they got wet! !

Some of staff excellent but I ebelebe thy're let down with small per cent there was either too much or too little staff and a lot of pretence about cross infection I barrier nursed for years in Ruchill and it's not people sitting on seats that count as much as clean toilets and showers and plates with a biscuit not dumped on a table without! ! and letting confused patients wandering about ward touching other patients bed and things and no staff to be seen! !

On the whole they do a great job but a lot of room for improvement communication and standards of care and most of all Interest in the vulnerability of sick patients.