"Everyone is nice to you"

About: King's College Hospital (Denmark Hill)

(as the patient),

What I liked

Everyone is nice to you

What could be improved

My experience was with the Early Pregnancy Unit, so I can't comment on the rest of the hospital. I basically began having a full-on miscarriage right there in the waiting room, having to go to the ladies toilet every few minutes, I was hysterical and bleeding so heavily that I was making a mess in the toilet and having to clean up after myself in whilst in the middle of this awful experience. I was not admitted, I was given a stack of sanitary napkins and told to have a seat in the waiting room to calm down and maybe get a coffee. After a about 20-30 minutes I was seen by a doctor who asked me "if I thought it was all gone now", as if somehow I was supposed to know. A doctor scanned me to tell me that I'd had a complete miscarriage and then I went home. I carried on expelling material for the rest of the day (which means I hadn't had a complete miscarriage as I'd been told) and the only sound advice I managed to get was from an NHS nurse from NHS Direct who told me how to deal with the excrutiating pain. About a week later I went back to the early pregnancy unit to ask them to make sure everything had been expelled and okay inside because I was about to get on a flight to the other side of the world 2 days later and I wanted to make sure that I wasn't at any risk of having serious complications or infection while away. The doctor refused to scan me because I wasn't bleeding heavily anymore. That is my expoerience of King's College Hospital. Everyone smiles at you and is very cordial but the care is disgraceful. I may have well been in a train station toilet when all of this happened, would have been the same thing, and yet I was in a hospital, in an early pregnancy clinic.

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Responses

Response from King's College Hospital (Denmark Hill)

Thank you for taking the time to submit your comment on King’s College Hospital. I am very sorry that the service you received was not satisfactory.

I have talked to our PALS Manager (Patient Advice and Liaison Service) who would like to discuss your concerns further so that we can deal with them appropriately. We would be grateful if you could contact PALS on 020 3299 3601.