"Amazing people looked after me"

About: Hairmyres Hospital / Cardiology

(as the patient),

I had a recent stay on ward 2 and ward 9. The whole nursing team are amazing from the minute I arrived at a&e was diagnosed with heart failure. These amazing people looked after me and kept me updated all through my treatment. However, I felt that the heart nurse was really useless - didn't seem to listen to my conerns

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Responses

Response from Lise Axford, Senior Nurse, Emergency Medicine, Hairmyres Hospital

picture of Lise Axford

Dear maggiemoon

Thank you for taking the time to share your recent experience. I am pleased to hear your comments regarding the nursing team in ward 2 and ward 9. I will ensure these are shared with the teams.

I am however concerned to hear that you felt that the heart failure nurse did not listen to you. I would expect staff to address all issues that you raised and discuss any concerns and anxieties. I apologise that the nurse did not listen to your concerns. In order to learn from this I would like to discuss this further. I would therefore be very grateful if you could contact patient affairs 0n 01355 585325.

I hope you are making a good recovery.

Kind regards

Lise

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