"Left on a wet bed"

Recent stay for knee surgery.Noticed low nursing staff numbers increasing pressure on staff on duty.

One nurse stated that it wasn't good for private patients to have so few on duty.

Had spinal anaesthetic, the night of surgery was incontinent, pressed call button, eventually answered by HCA who said they were very busy , would change the sheet but would come back later with help to give me a wash and sort sheets out. They never returned. Lay on wet mattress. Could hear call bells taking a long time to be answered.

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Responses

Response from Springfield Hospital

We are committed to providing the highest standards of patient satisfaction, regardless of patient type, and so are disappointed to hear of your experience.

We are keen to address the issues you have raised and as you've given annoymous feedback would be grateful if you could contact us so that we can fully investigate your concerns and update you accordingly afterwards.

Please contact us on 01245 234066 or by emailing springfield.enquiries@ramsayhealth.co.uk. Thank you

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