"Let down at the end"

About: Northampton General Hospital NHS Trust

I was admitted via A & E and had excellent care from everyone's. What a shame that the inordinately long wait (5 hours and counting) has let you down so badly. How long can it possibly take to sign a discharge letter!

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Response from Northampton General Hospital NHS Trust

Thank you for taking the time to let us know your experience in A&E.

We're pleased you feel you had excellent care but have noted your comments regarding the time taken to obtain your discharge letter and we are very sorry about this.