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Care Opinion

Mental health

Story from nhs.uk

"Mental health"

My experience of Canada house 2014 was great until the changed management no one is getting the help they need. One of the receptionist are rude and put the phone down on me. Staff saying I have personailty disorder when looking they have been looking at my old notes fed up of it!! I don't have personalty disorder. Wish I had a care coordinator and a psychiatrist who are understanding but no you don't make things clear to me at all

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Responses

Response from KMPT 7 years ago
We are preparing to make a change
KMPT

Submitted on 24/10/2016 at 16:36
Published on Care Opinion at 16:49

I am very sorry to hear that you have not felt the support of Canada House to be helpful. Could we please ask that you contact Stephanie Clarke, Assistant Director Community Recovery Service Line, on 01622 714559 who would be pleased to look into your case and see what can be done to better support you and what we can learn to improve our support more generally.

We are undertaking a programme to improve the Trust's reception areas and hope to address these concerns during this summer. Thank you for taking the time to raise this concern.

Response from KMPT 6 years ago
We have made a change
KMPT

Submitted on 13/06/2017 at 16:29
Published on Care Opinion on 14/06/2017 at 15:17

We have made a change and we are pleased to say that Reception staff are now being trained in Mental Health Awareness and we are pleased that our CQC inspection found us to be Outstanding in caring and our overall rating was Good. We hope that you were able to speak with Stephanie Clarke and that your experience will be better in the future.

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