"Sexual health clinic - poor service"

About: Queen's Hospital (Romford)

I had an appointment for a young person to visit the clinic.

We were not able to keep the appointment and I rang the number given to cancel appointments.

All I got was the opening and closing times for the clinic and the line rang out.

Patients are requested to inform the clinic if they are not able to keep and appointment, however, your facility do not allow for this

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Responses

Response from Queen's Hospital

Thank you for taking the time to comment about our Sexual Health Service.

I would like to put you in touch with Martin, the Manager of the Service so that action can be taken to address your concerns. If this is something you would like us to arrange, please contact our Patient Advice and Liaison Service who will be able to look into this further for you. They can be contacted on 01708 435 454 or by email, PALS@bhrhospitals.nhs.uk .

Yours Sincerely

Kathryn Halford

Chief Nurse

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