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the fantastic work and experience encountered...

Story from nhs.uk

"the fantastic work and experience encountered..."

About: Wansbeck Hospital

It is now just over 6 weeks since my right hip replacement done at Wansbeck hpl and having time to review my total experience and report it accurately for public perusal. As an ex hospital consultant I have first hand experience of NHS policys and acceptance. It should be pointed out that am now 70 and have never spent a single night in any hospital as a patient so thus have no comparison to make

Arrived at Ward 7 for pre op preparations and can say was immediately put at ease thru the staffs professionalism and care it gives a feeling of comfort and care from the start. Off to the theatre and a good description of what was going to happen and by whom even to a choice of music and a free set of headphones to listen to whilst the operation went on That is A fantastic touch and thank you for this level of care and attention to detail.

Went back to Ward 17 where was encouraged early to get out of bed and move into a chair to help me feel more confident with what has just taken place

The day went well with full care and attention to my needs and well being and evening meal was supplied which was better than some restaurants I have paid to eat in

Night stay was ok next day was given first class cooked breakfast and then care via physio and nurses

Words truly can not be enough to say a huge thank you for the care help and attention I received form everybody at the hpl would I recommend it to family n friends a huge yes without any reserve In today's world of complaining and dissatisfaction it is my pleasure to put this together to give medals and support to your excellent teams.

Can say if I had been given a bill for the entire time and procedures I would have paid it willingly as it was truly well earned by you

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Responses

Response from Wansbeck Hospital 7 years ago
Wansbeck Hospital

Submitted on 06/06/2016 at 12:20
Published on nhs.uk on 07/06/2016 at 02:30

Dear Mr Foster,

Thank you ever so much for finding the time to write this very thoughtful and touching review. I am very reassured that you recall your experience with us to be such a positive and professional one. Our teams across our organisation and at Wansbeck hospital work hard to provide the very best standards of care to all of our patients. It gives me great pleasure to know that we did everything we could for you right from the moment of your arrival. We know how important it is to make sure our patients feel as comfortable as possible, especially during surgical procedures which we understand can be frightening. I am glad the headphones were so helpful to you.

It’s fantastic to read that the meals you had while with us were first class, I will pass this to our catering team who I know will be very appreciative of this feedback.

I will pass your all wonderful comments to every member of staff involved in looking after you.

All the very best with your recovery.

Annie,

Annie Laverty – Director of Patient Experience

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